Cancellation & Refund Policy

Last Updated: 08/08/2026

At Unique Marketing, we aim to provide customers with reliable products and services. This Cancellation & Refund Policy explains the general conditions applicable to cancellation requests, returns, replacements, and refunds.

1. Order Cancellation

Customers may request cancellation of an order by contacting Unique Marketing as soon as possible after placing the order.

Cancellation requests will be subject to the status of the order.

Once an order has been processed, dispatched, specially procured, customized, or manufactured specifically for the customer, cancellation may not be possible.

2. Cancellation Before Dispatch

Where an order has not yet been processed or dispatched, Unique Marketing may accept the cancellation request subject to applicable conditions.

If payment has already been received and the cancellation is approved, the eligible refund will be processed through the applicable payment method or payment gateway.

3. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be accepted.

Customers who receive a product and believe it is eligible for return, replacement, or refund should contact Unique Marketing and provide the relevant order and product information.

4. Damaged or Incorrect Products

If a customer receives a damaged, defective, or incorrect product, the customer should contact us within 15 days from the date of delivery.

Customers may be required to provide photographs and other information for verification.

After reviewing the claim, Unique Marketing may provide an appropriate resolution, which may include replacement, return, or refund, subject to the circumstances and applicable product terms.

5. Return Conditions

Where returns are permitted, products may need to meet the following conditions:

• Product should be unused.
• Product should be in its original condition.
• Original packaging should be retained.
• Product labels, accessories, manuals, and related items should be included where applicable.
• Proof of purchase/order details may be required.

Certain products may not be eligible for return due to their nature, usage, hygiene requirements, customization, special procurement, or manufacturer restrictions.

6. Non-Returnable Products

Products that are customized, specially ordered, used, damaged due to customer handling, or otherwise identified as non-returnable may not be eligible for cancellation, return, replacement, or refund.

The applicable return conditions may vary by product and manufacturer.

7. Refund Eligibility

Refunds will be provided only where the order is determined to be eligible under this policy.

If a refund is approved, the amount refunded may be subject to applicable deductions, including shipping charges, return transportation costs, or other charges where applicable.

8. Refund Processing Time

Once a refund has been approved, it will generally be initiated within [X business days].

The actual time taken for the amount to reflect in the customer’s account may depend on the payment gateway, bank, card issuer, or other payment service provider.

9. Replacement

Where applicable, Unique Marketing may offer a replacement instead of a refund for damaged, defective, or incorrectly supplied products.

Replacement availability will depend on product availability and applicable manufacturer terms.

10. Manufacturer Warranty

Where a product is covered by a manufacturer’s warranty, warranty claims will be handled according to the manufacturer’s applicable terms and conditions.

Warranty coverage may vary by product and manufacturer.

11. How to Request a Cancellation, Return or Refund

Customers can contact Unique Marketing using the details below and provide:

• Customer name
• Order/invoice number
• Product name
• Date of purchase
• Reason for cancellation/return/refund
• Photographs or supporting documents, where applicable

Our team will review the request and communicate the next steps.

12. Contact Us

For cancellation, return, replacement, or refund-related queries:

Unique Marketing
Phone: +91 9979852214 / +91 9377603284
Email: uniquemarketing0064@gmail.com / viraluniquelimited@gmail.com

Corporate Office:
205/3, Unique House, Coastal Highway, Dunetha, Daman – 396210, India

Registered Office:
Shop No. 41, Somnath Plaza, Opp. G Cinema, Somnath Junction, Dabhel, Daman – 396210, India

Sales Office:
206/A Centre Point, Near Mahavir Nagar, NH No. 48, Vapi – 396191, India